Refund Policy

This Refund Policy explains how refunds, cancellations, billing corrections, and payment disputes are handled for Lrnsy services.

This policy applies to institutional licences, subscriptions, implementation services, training, configuration, and other paid Lrnsy services, unless a separate written agreement states otherwise.

Lrnsy is primarily provided through institutional licensing.

Fees may include:

• Annual licence fees
• Monthly or recurring subscription fees
• Per-learner fees
• Implementation fees
• Training and certification fees
• Configuration fees
• Support fees
• Optional module fees
• Renewal fees

Because Lrnsy involves institutional setup, system access, configuration, onboarding, and service allocation, payments are generally non-refundable once the service has been activated or work has commenced.

Unless otherwise stated in a written agreement:

• Activated licences are non-refundable
• Implementation fees are non-refundable once work has started
• Training fees are non-refundable once training has been scheduled or delivered
• Configuration fees are non-refundable once work has started
• Subscription fees are non-refundable for unused time within a billing period
• Renewal fees are non-refundable once the renewal period has started

Refunds may be considered where:

• A duplicate payment was made
• A billing error occurred
• An incorrect amount was charged
• A payment was taken after confirmed cancellation due to administrative error
• A refund is required by applicable law
• Syndeou agrees in writing to issue a refund

Refund approval remains subject to review and verification.

Where payments are processed through VGA Brokers and Tap Payments:

• VGA Brokers may act as the registered merchant entity
• Tap Payments may act as the payment gateway
• Refunds may be processed through the original payment method where technically possible
• Refund processing times may depend on Tap Payments, card networks, banks, or other payment providers
• Transaction fees, bank fees, currency conversion fees, and payment gateway fees may be non-refundable where applicable

Syndeou does not control all payment-provider processing timelines.

Institutions may cancel according to the terms of their contract, order form, or subscription agreement.

Unless otherwise agreed:

• Cancellation does not automatically entitle the institution to a refund
• Access may continue until the end of the paid billing period
• No partial refund is provided for unused days or months
• Outstanding amounts remain payable
• Early termination may be subject to agreed contractual fees

Where Lrnsy is provided under a free trial, pilot, proof of concept, or demonstration arrangement, the terms of that arrangement will apply.

If a pilot or trial converts into a paid service, fees become payable according to the agreed commercial terms.

Training and certification fees are generally non-refundable once:

• Training materials have been issued
• Training sessions have been scheduled
• Training has commenced
• Certification review has begun
• Resources have been allocated

Rescheduling may be allowed at Syndeou's discretion.

Implementation and onboarding fees cover preparation, configuration, planning, staff allocation, system setup, support, training preparation, and related work.

These fees are generally non-refundable once implementation or onboarding work has started.

If an institution or user initiates a chargeback or payment dispute without first contacting Syndeou, access to Lrnsy may be suspended while the matter is investigated.

Syndeou reserves the right to provide evidence to VGA Brokers, Tap Payments, banks, card networks, or relevant payment providers to respond to disputes.

To request a refund, contact:

The request should include:

• Institution name
• Contact person
• Invoice number
• Payment date
• Amount paid
• Reason for refund request
• Supporting documentation

Refund requests should be submitted as soon as possible after the issue is identified.

Approved refunds will be processed within a reasonable timeframe.

Actual receipt of funds may depend on:

• Tap Payments processing times
• VGA Brokers processing requirements
• Card network timelines
• Bank processing times
• Currency conversion processes
• Public holidays or banking delays

Submission of a refund request does not guarantee approval.

Refunds are reviewed based on this policy, contract terms, payment records, service activation status, and applicable law.

Syndeou may update this Refund Policy from time to time.

Updated versions will be posted on the website or communicated where appropriate.

For refund-related queries, contact: